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	Overview
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		Buyer Protection: Escrow
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		Receiving Your Item
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		Understanding DoBizWorld's Role
		Understanding DoBizWorld's Role
		Dispute Process
		DoBizWorld policy on Escalated Diaputes
		DoBizWorld policy on Escalated Diaputes
	Contact Us

FAQ - Frequently Asked Questions

How do I track my purchase?

You will receive an email with tracking information after the seller ships the package. The following is a list of the international shipping methods available at DoBizWorld that provide tracking services:

		DHL
		UPS
		TNT
		EMS

How do I know DoBizWorld has received and approved my payment?

There are 2 statuses:

		If your item's status reads "Pending payment verification", it means that we have received your payment, but DoBizWorld hasn't verified it yet. It will take approximately 1 business day for DoBizWorld to verify a payment.


		Once your payment is verified, you will be notified by email, and the status will change to "Pending seller confirmation".

How do I contact the seller?

You can contact any DoBizWorld seller by clicking on the "Ask seller a question" link on the item page. This feature allows you to send an email to a seller, even if you have not yet purchased the item.

How do I get a refund?

You can write an e-mail to the Customer Service department and we will do our best to help you.

How do I open a dispute?

		Log onto My DoBizWorld.
		Locate your order in question.
		Click on the "Dispute" link which will appear 4 days after the seller enters the tracking number(s) for the order.

		Study the information and follow the instruction on the Dispute page.

Beijing Time: 2009-1-7 6:12:25